Shipping and Returns

Shipping

How does WAZA Tokyo ship?

  • Your product will ship from the U.S. or Japan, depending on availability. If the item is out of stock, don't hesitate to get in touch with us at  info@wazatokyo.com
  • We ship to all 50 states in the United States and some other foreign countries.
  • We do not ship to P.O. Boxes.
  • To ensure the safety and integrity of your package, we have implemented measures that require a customer's signature upon receipt. This policy is mainly enforced for one-of-a-kind items or orders exceeding $300 to prevent potential theft or damage when the package is left unattended. These precautions help guarantee that your unique purchases and significant investments are securely delivered.
  • For most orders, please allow four business days for processing and an additional two to eight business days for shipping. During holidays, shipping time may be longer.

What is the shipping rate?

  • We ship the items by UPS and FedEx ground domestic. The standard shipping rates are based on the order price. 
      • up to $50                $10 shipping 
      • $50.01 to $100       $19 shipping
      • $100.01 to $200     $25 shipping
      • $200.01 to $299     $35 shipping
      • $300 or more          Free
  • For international shipping, we ship the items by UPS Worldwide Expedited. Sorry, no free shipping for international orders. Also, duties/customs, if applicable, will be borne by the customer. Please contact info@wazatokyo.com for more information BEFORE placing orders.

      Returns

      Return Policy

      We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please contact us at info@wazatokyo.com before returning any items. We will provide you with the return address and further instructions.

      Return Conditions

      • Products must be unused and returned in their original, undamaged product box and wrapping (including any cloth or gift wrapping, if applicable).
      • If any portion of the product is missing, the buyer will be charged for these items.
      • Original shipping and handling charges cannot be refunded.
      • Customers are responsible for return shipping costs and insurance. We highly recommend using a trackable shipping method and insuring the package, as we are not responsible for lost or damaged returns.
      • We are unable to accept returns after 30 days from the date of delivery.
      • Sale items, discounted items, and special orders cannot be returned.

      Refund Process

      • Refunds will be credited back to your original form of payment after the returned item arrives and is inspected.
      • Please allow up to 2 weeks for processing once we receive your return.
      • Damaged goods will not be accepted as a return.

      If you have any questions, feel free to reach out to us. Thank you for your understanding!

      Gift Returns

      We can only offer WAZA Tokyo credit for gift returns. Please contact us at info@wazatokyo.com for credit and return information.

      Can I get a refund on special orders?

      Since special order products are made to order and shipped from Japan, special orders cannot be canceled and are non-returnable.

      Can I exchange an item?

      Since we have limited quantities, we are not able to offer exchanges.  You may return the item and purchase a new item.

      What if breakage occurs during shipping?

      We carefully package our products, but sometimes breakage occurs during shipping.  If this occurs, please email us at info@wazatokyo.com within 5 days of receiving the product with a description of the damage, your customer information including name, address, invoice number, tracking number, product number, and a photo of the damaged product, shipping material, and box.

      We also ask that you do not discard any shipping material, boxes or damaged goods in order that it may be inspected by the carrier so that we can process the claim.  We may ask you to ship the broken product to us at our expense. 

      Many of our products are difficult to reproduce, but we will email you an estimated date when your product will be shipped.  In some instances, since our products are many times one-of-a-kind, we may not be able to replace your product, in which case we will issue a full refund.  Unfortunately, we cannot guarantee a replacement. 

      Questions?

      If you have any questions, please contact us at info@wazatokyo.com